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Frequently Asked Questions
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How does the FilterTime subscription service work?
Our subscription service ensures timely delivery of the correct-size filters directly to residents' doorsteps based on your schedule, simplifying the filter replacement process for property managers.
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How do clean filters contribute to the longevity of my HVAC system?
Clean filters help keep the HVAC system free from dust and debris, reducing strain on the system and extending its operational life.
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How can a scheduled filter delivery service bring peace of mind?
A scheduled filter delivery service ensures that you never miss a filter replacement, keeping your HVAC system in top condition without the hassle of remembering to order filters.
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Can regularly changing filters reduce HVAC issues?
Yes, regularly changing filters can reduce HVAC issues by up to 40%, lowering the number of maintenance calls and associated costs.
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What are the advantages of offering a turnkey service to tenants?
A turnkey service provides tenants with the convenience of filter replacements included in their lease, enhancing tenant satisfaction and potentially justifying an upcharge.
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How do clean filters benefit indoor air quality?
Clean filters ensure healthier, fresher indoor air by reducing dust and allergens, creating a more comfortable living environment for tenants.
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Will offering regular filter changes save energy costs?
Yes, clean filters can improve HVAC efficiency, potentially saving up to 15% on energy bills, which can be an attractive selling point for energy-conscious tenants.
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How does a filter delivery schedule ensure timely maintenance?
A filter delivery schedule aligns with maintenance timelines, automatically reminding you when it's time to replace filters, helping to avoid any lapse in system efficiency.
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Can I reduce the number of tenant complaints with regular filter changes?
Regular filter changes can lead to fewer tenant complaints related to HVAC performance and indoor air quality, contributing to a more positive tenant experience.
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What support do you offer for property managers?
We provide dedicated customer support tailored to your needs, ensuring any product or service question is met with unparalleled care from a dedicated person.
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Are there any hidden fees?
No, we offer clear, upfront pricing with no hidden fees or surprises. Shipping is fast, reliable, and FREE on all orders. Price points are based on filter shipments. Our Agreement can be canceled at any time with 10 days notice.
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How do I get started with FilterTime?
Simply complete the form on our website, and we'll reach out to you promptly to set up your account and get you started with our services.
Account Management Questions
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How do I bulk upload properties?
From your dashboard, click the "Import" button and download our bulk upload template. Fill in your property addresses, filter sizes, and shipping frequency, then re-upload the completed file. Our team reviews every submission before it goes live — you'll get a confirmation email once it's approved and filters are scheduled.
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How do I submit a reshipment request?
Fill out our reshipment form. No photos or proof of damage needed — just the address and what went wrong. We'll send a free replacement, typically within 1–2 business days.
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How do I change a filter size on an existing subscription?
Go to Subscriptions in your dashboard, find the property, and click Edit. Changes take effect on the next scheduled shipment. Any custom sizes will need to be handled by our team.
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Can my residents track their filter shipment?
Yes - each shipment generates a tracking number visible in your dashboard under that property's subscription. You can copy and share the tracking link directly with your resident.
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What should I do if a filter arrives damaged or in the wrong size?
Submit a reshipment request. No photos required. Just note whether the issue was a wrong size or damaged filter and we'll ship a replacement at no charge.
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How do I add a box filter? I can't find 3", 4", or 5" size options.
Box filters use a separate flow from standard filters. From your dashboard, look for the "+ Add New Box Filter Subscription" button (it's distinct from the standard Add Property button). The 3", 4", and 5" options are available there. If you need a size that still isn't listed, use the custom size field to enter exact dimensions.
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